Wirebreak Privacy Policy

1. Scope

This policy explains how Wirebreak collects, uses, stores, and protects personal information when you use our exam preparation platform and subscription services.

2. Information We Collect

• Account data: name, email address, and account identifiers.
• Authentication data: login events, session metadata, and security-related records.
• Payment-related data: subscription plan, transaction status, billing references, and payment confirmation data processed through third-party payment processors.
• Usage and activity data: device/browser basics, IP or regional signals, page activity, and feature interactions.
• Learning data: exam attempts, answers, results, progress trends, weak-topic analytics, readiness indicators, and AI interaction history.
• Support communications: messages and issue details you submit.

3. Why We Use Information

• Deliver subscription access and core platform functionality.
• Process and administer billing, renewals, and account status.
• Provide educational analytics, AI assistance, and study tools.
• Improve product quality, reliability, and user experience.
• Respond to support requests and service communications.
• Protect the platform through fraud detection, abuse prevention, and security monitoring.

4. Third-Party Processors

Wirebreak uses third-party service providers for payments, hosting, analytics, infrastructure, authentication, and related operational functions. These providers process information on our behalf under contractual and legal safeguards.

5. Cookies and Analytics

We may use cookies and similar technologies for authentication, session continuity, security, and basic usage analytics. Browser settings can limit cookies, but some platform functions may not work correctly if disabled.

6. Data Retention

We retain information for as long as reasonably necessary for service delivery, legal compliance, dispute handling, fraud prevention, and internal record-keeping. Retention periods may vary based on legal and operational requirements.

7. Cross-Border Processing

Your information may be processed or stored in countries other than your own, including where our providers operate. Where required, Wirebreak applies safeguards for lawful cross-border transfers.

8. Security

Wirebreak uses technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure. No system is completely secure, and users are responsible for keeping account credentials confidential.

9. User Rights and Contact

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, or portability of personal data. To submit a privacy request, contact support@wirebreak.co.za.